Relationship Manager.Bangladesh FI - Sales - CBG.41.Corporate & Investment Banking Group

Job Purpose Lead and coordinate the respective team to establish clear, attainable, and measurable business targets aligned with the overall franchise objectives. Drive the achievement of team and individual targets through effective relationship management, business development, and engagement with customers and key stakeholders at all levels.

Develop and maintain strong, long-term relationships with senior management of correspondent banks, financial institutions, regulators, and other key stakeholders. Support the DCR in ensuring smooth and effective management of the Bangladesh franchise from Business, Operations, Compliance, Risk, Governance, and administrative perspectives.

Identify and capitalize on new business opportunities while strengthening existing relationships to drive sustainable revenue growth and increase Mashreq's wallet share. Contribute to the overall organizational goals and objectives by balancing business growth with sound risk management, regulatory compliance, and operational effectiveness.

Key Result Areas Identify customers’ needs and expectations by analyzing customer requirements, market information, transaction flows, and business trends, while maintaining close and regular contact with key stakeholders, decision-makers, and senior management to strengthen relationships, generate business, obtain feedback, and enhance service quality.

Identify new business opportunities for Mashreq and align them with the Bank’s capabilities, risk appetite, product offerings, policies, and strategic objectives. Develop and execute business strategies and annual/monthly business plans in consultation with the DCR to achieve agreed business, revenue, profitability, balance sheet, transaction flow, and other financial targets.

Take ownership of the overall achievement of the monthly and annual targets of the respective team, including revenue generation, business volumes, customer engagement, and portfolio growth. Develop and maintain strong relationships with senior management of Bangladeshi banks, financial institutions, regulators, and other key stakeholders to strengthen Mashreq’s franchise and market positioning.

Negotiate with customers on pricing, limits, transaction structures, and other commercial terms to close profitable and sustainable business deals for the organization, within approved guidelines. Identify opportunities to increase Mashreq’s wallet share through correspondent banking, trade finance, payment business, treasury, cash management, and other relevant products and services.

Guide, coach, and motivate the respective team to ensure achievement of business targets while maintaining high standards of customer service, compliance, risk management, and operational efficiency. Guide the team on new and existing Mashreq products, processes, and service capabilities to ensure effective customer engagement and efficient delivery.

Develop team members by identifying skill gaps, providing coaching and guidance, and facilitating knowledge sharing to ensure the expected business and service outcomes. Promote a strong compliance and control culture within the team and ensure zero tolerance for breaches of applicable regulatory requirements, internal policies, KYC/AML, sanctions, and other control requirements.

Ensure satisfactory customer service within the respective team by proactively addressing customer requirements, complaints, operational challenges, and service-related issues. Ensure appropriate business continuity and backup plans are in place for critical activities to minimize operational disruption during emergencies or staff absence.

Ensure appropriate employee engagement within the respective team to maintain motivation, collaboration, accountability, and a positive working environment. Continuously update the DCR on market developments, regulatory changes, economic conditions, business opportunities, competitive activities, and potential threats/risks affecting Mashreq’s Bangladesh franchise.

Monitor market and competitor trends and ensure appropriate pricing in accordance with Mashreq’s approved pricing guidelines, risk appetite, and profitability requirements. Ensure that customer KYC, periodic reviews, RMA, onboarding, and other compliance requirements are completed comprehensively and within the stipulated timelines in coordination with relevant internal teams.

Coordinate closely with Mashreq Head Office and overseas branches/offices, including relevant Credit, Compliance, Operations, Product, Treasury, and other support functions, to facilitate customer transactions and resolve issues. Support the Bangladesh team in developing and expanding TCM (Trade & Cash Management) products and business opportunities in Bangladesh in line with customer requirements and Mashreq's capabilities.

Support the DCR in maintaining effective relationships with Bangladesh Bank and other relevant regulatory authorities, including coordination on regulatory matters, meetings, submissions, and responses where required. Contribute to the overall strategic development of Mashreq’s Bangladesh franchise by identifying opportunities to grow revenue, strengthen customer relationships, enhance transaction flows, and improve the Bank’s competitive positioning.

Skills and Experience University Graduate, Preferably MBA/ Business discipline Should have at least 8-10 years banking experience, preferably in Corporate Sales, Trade operations or FI Sales Knowledge in trade and international payment processing Should be a team player, must be dedicated and must have ability to cope with changes and new developments Basic computer knowledge is must Ensuring Achievement of Monthly target Negotiating with the Customers Coordinating with operation Team to handle all investigations and clients' queries and successful closure of all issues Monitoring Daily MIS report Prepared by Operation Team Conducting training and development program to the Operation, Marketing and Sales Team Ensure back up in place Working as a key player for the success of the team University Graduate, Preferably in Commerce/Arts discipline Should have at least four years banking experience, preferably in back office operations Knowledge in trade and international payment processing Should be a team player, must be dedicated and must have ability to cope with changes and new developments Basic computer knowledge is must Should be conversant in English