Event Services Manager

Job Title:** Hotel Event Services Manager

Job Summary**

The Hotel Event Services Manager is responsible for planning, coordinating, and executing all hotel events, including meetings, conferences, banquets, weddings, and social functions. This role ensures seamless event execution by acting as the primary liaison between clients and hotel departments, delivering exceptional service while maximizing revenue and guest satisfaction.

Key Responsibilities**

Serve as the main contact for clients from event confirmation through completion

Plan and coordinate logistics for hotel events, meetings, and banquets

Prepare and distribute accurate Banquet Event Orders (BEOs)

Coordinate with Sales, Food & Beverage, Culinary, AV, Housekeeping, and Engineering teams

Oversee event setup, service, and breakdown to ensure standards are met

Conduct pre-event meetings and post-event reviews

Manage event staffing and scheduling in coordination with department heads

Handle on-site client requests and resolve issues promptly

Ensure compliance with safety, health, and hotel policies

Monitor event revenue, costs, and profitability

Qualifications & Skills**

Bachelor's degree in Hospitality, Event Management, or related field preferred

Minimum 2-5 years of experience in hotel event services, banquet operations, or hospitality management

Strong organizational and multitasking abilities

Excellent communication, leadership, and customer service skills

High attention to detail and problem-solving capabilities

Proficiency in hotel PMS, sales, and event management systems

Ability to work flexible hours, including evenings, weekends, and holidays

Working Conditions**

Fast-paced hotel and banquet environment

Extended hours during peak event periods

Standing, walking, and lifting during event operations

Key Performance Indicators (KPIs)**

Event execution accuracy and timeliness

Client satisfaction and repeat business

BEO accuracy and communication effectiveness

Event revenue performance and cost control