Reservations Agent

At Coast Hotels, we believe our Ambassadors (employees) are at the heart of creating refreshingly local exceptional guest experiences. We are proud to live our core values by fostering an inclusive workplace where diverse perspectives and backgrounds strengthen our team, our service, and our connection to the communities we serve.

The Central Reservations Sales & Service Agent will contribute to the overall success of Coast Hotels by providing superior customer service and intermediate administrative support to Coast Hotels within the Central Reservations Department.

Responsibilities

Acts as a key point of contact for Central Reservations, responding to and processing reservation inquiries by phone, e-mail and fax Liaises with Ambassadors and guests to facilitate work outcomes and uses selling techniques to promote packages and achieve targeted room sales figures Handles a variety of confidential administrative tasks such as processing guests’ personal information, and handling guest complaints and concerns Drafts correspondence and coordinates related materials Maintains accurate and organized files and records Demonstrates a customer service attitude with ambassadors, as well as toward external vendors and contacts Other duties as required Skills/Knowledge/Experience: Secondary School Diploma 1-2 years of related experience with at least 6 months in a customer service role Proven ability to learn and operate new technologies Advanced communication, interpersonal, and customer service skills Some experience with conflict resolution required Intermediate level in the use of MS Office Suite Understands/speaks a different language is an asset Knowledge of hotel reservation systems an asset Previous experience in the hotel industry an asset Exemplifies Coast’s core values and enjoys working in a culture of accountability Able to work a flexible schedule which includes evenings, weekends and holidays Able to work in our downtown Vancouver Office Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!

Coast Hotels is committed to creating an inclusive and accessible workplace for all candidates and Ambassadors. If you require accommodation during the hiring process, please let us know. Coast Hotels would like to thank all interested applicants Only those selected for an interview will be contacted NO PLACE LIKE COAST !