Supervisor - Table Games Floor

Position to Be Filled: TG Floor Supervisor Purpose: Responsible for supervising assigned tables and associates working on the casino floor in the Table Games Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist Shift Manager in conducting supervision of games to ensure that they are properly staffed with competent associates. Protect all gaming activities within an assigned area of responsibility and ensure that the code of honesty is observed through supervision. Observe and correct errors in policy and procedures to preserve the integrity of the game.

Maintain awareness of promotions and special events and communicate this information to associates and guests. Responsible for the supervision of the House collections and jackpot fees as posted. Inform Managers of all significant, suspicious, or unusual activity. Act as a Dealer as directed by the Table Games Management.

Act as Shift Manager as directed by the Table Games Management. Act as an Instructor as directed by the Table Games Management. Provide exceptional customer service by interfacing with players and dealer s. Aid the Manger in rendering decisions judiciously in any customer dispute or related problems. Verify, operate, and maintain a chip bank with accuracy.

Properly trains team members. Monitors associate’s performance during their shift. Providing coaching and counseling when necessary. Complete and issue performance reviews. Ensure compliance with all Human Resources policies and procedures, promoting an environment that treats all people with respect, and prohibits discrimination and harassment of any kind.

Ensure compliance with all safety, health, and environmental policies, procedures, and regulations within the department. High School Diploma or GED preferred Minimum 2 years previous dealing and/or D/R or supervisor experience Ability to adequately deal pit. Any other duties as assigned. Reports To: TG Assistant Shift Manager Approximate Hours: Full time