Lead Security Officer

(This role is Saturday through Wednesday 2P-10P) About The Legacy Difference From one generation to the next, The Legacy Senior Communities has been here to care for our Jewish seniors. Today, the not-for-profit LSC remains steadfast to its Jewish values, but has evolved to serve Dallas seniors of all faiths. Through strong leadership and innovation, LSC is committed to meeting the changing needs of seniors and their families and offers a full continuum of care: independent living, assisted living, memory support, skilled nursing and rehab, in-home care, and hospice.

Our Values Excellence is an ongoing process, and we pledge to invest in the pursuit of excellence in care, practice, and facilities so that the residents and clients, their families, and our team members experience outstanding quality and service in their interactions with us. Compassionate Care goes beyond treatment and proficiency to the heart of our mission and devote ourselves to caring for and about our residents and clients, their families, and our team members with empathy, warmth, and respect.

Integrity is vital to creating and maintaining authentic relationships. We commit to the alignment and transparency of our words, behaviors, and actions across our organization. Jewish Values & Culture are inherent in everything we do. Respect, dignity, mindfulness, and generosity are hallmarks of Jewish values, and we dedicate ourselves to nurturing meaningful relationships, aligning with Jewish culture and traditions throughout our communities.

About the Role

The Lead Security Officer supports the safety and security of The Legacy Senior Communities by performing all core security duties while also serving as the primary day‑to‑day support to the Security Manager. This role provides guidance to the security team during assigned shifts, ensures adherence to established policies and procedures, and delivers exceptional resident‑facing service.

The Lead Security Officer works collaboratively with residents, team members, visitors, and outside vendors to uphold a safe, welcoming, and well‑monitored environment across the campus.

Essential Duties and Responsibilities

The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned. Security Operations Performs regular patrols of buildings, grounds, and parking areas to ensure safety and security. Locks and unlocks designated doors campus‑wide as scheduled.

Monitors security cameras, gate entrances, fire alarm systems, emergency response systems, and other monitoring equipment. Responds promptly to emergency calls, including medical, safety, and security events; coordinates with internal staff and first responders as needed. Answers call boxes, screens visitors, and operates electronic doors in accordance with established protocols.

Conducts ID checks for visitors, vendors, and contractors entering the campus. Approaches and engages unidentified or unauthorized individuals on campus in a professional and safe manner. Provides security presence at designated events, special programs, or busy periods. Writes incident reports, daily activity logs, and other required documentation with accuracy and clarity.

Operates radios, telephones, and communication devices with proper protocol. Assists residents, family members, and team members with safety and security concerns, questions, and escort needs. Performs other related security duties as assigned. Leadership & Support Responsibilities Serves as the lead point of contact during assigned shifts, providing guidance, support, and direction to security officers as needed.

Assists the Security Manager with coordinating daily assignments, shift priorities, and deployment of personnel. Provides on‑shift coaching, ensures adherence to policies and procedures, and acts as a resource for problem‑solving. Supports training for new security team members on procedures, patrol expectations, documentation standards, and resident‑service protocols.

Assists in reviewing incident reports for completeness and accuracy before submitting to the Security Manager. Provides feedback to the Security Manager regarding team performance, campus safety concerns, and operational improvement opportunities. Helps coordinate coverage during call‑offs, emergencies, or unusually busy periods.

Serves as acting lead in the absence of the Security Manager. Resident & Customer Service Maintains a calm, courteous, and service‑oriented presence at all times. Assists residents and family members with security‑related inquiries, safety escorts, and general support. Provides directions, information, and customer service to visitors, vendors, and guests.

Supports a resident‑first culture that aligns with community values of civility, belonging, and positivity. Safety Responsibilities Monitors the campus for environmental hazards, unsafe conditions, illegal activity, or signs of vandalism; reports or addresses concerns per policy. Completes safety checks, hazard reporting, and follow‑up as required.

Conducts interviews or gathers information related to incidents when necessary (in person or by phone). Maintains current CPR/AED and basic first aid knowledge (training recommended but not required). Completes required safety training, including online, in‑house, and off‑site coursework. Reports general maintenance problems or safety issues to the appropriate departments.

Performs additional safety duties as assigned. Supervisory Responsibilities The Lead Security Officer provides functional guidance, shift support, and task direction to other security officers and serves as the primary on‑shift resource for questions, problem resolution, and procedure adherence.

Essential Duties and Responsibilities

The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned. High school diploma or equivalent. 3 to 5 years of general security, military, or law enforcement experience, including prior leadership or supervisory duties required.

Experience with a multi-line phone system. Proficiency with monitoring CCTV and access control systems. We Offer

• Competitive salary and performance incentives
• Comprehensive Medical and Dental coverage for you and your family
• Paid time off accrual from Day 1
• Build your future with a 403(b)-retirement plan Equal Employment Opportunity (EEO) Statement The Legacy Senior Communities is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected characteristic. I-9 and E-Verify Compliance Employment eligibility will be verified through the U.S. Department of Homeland Security’s E-Verify system. All applicants must provide valid documentation to establish identity and authorization to work in the United States, as required by federal law.