Rocket Software Support Specialist

En raison du lieu de publication, cette offre d'emploi est disponible uniquement en anglais. Your role, your impact As a Rocket Software Support Specialist, you'll help support and maintain Rocket Enterprise Server, Enterprise Developer, and Enterprise Analyzer products (formerly Micro Focus) running on AWS Mainframe Modernization (M2).

You'll handle day-to-day product support, troubleshooting, and customer issue resolution alongside our infrastructure, application, and operations teams. You'll play a key role in ensuring the stability and ongoing support of these solutions within an established environment. Your day-to-day Support, maintain, and troubleshoot Rocket Enterprise Server, Enterprise Developer, and Enterprise Analyzer on AWS M2 across production and non-production environments; Administer Enterprise Server components, including regions, ESCWA/MFDS, CICS/JES/IMS emulation, batch/JCL, Fileshare/VSAM, and security (ESF/LDAP); Diagnose and resolve customer issues by analyzing CTF traces, dumps, console and system logs, using MFSupportinfo, and reproducing reported issues; Configure and troubleshoot database connectivity, including XA switch modules, PostgreSQL/Aurora, Db2 LUW/HCO, and SQL Server; Partner with vendor support to work cases to resolution and document fixes and procedures with clear written customer communication.

Keys to your success 4+ years of hands-on experience supporting Rocket (Micro Focus) Enterprise Server, Enterprise Developer, and Enterprise Analyzer; Experience working Rocket support cases and communicating effectively with customers in writing; Enterprise Server administration knowledge, including key server components and security features; Strong troubleshooting skills, including reading CTF traces, dumps, console/system logs, MFSupportinfo, and problem reproduction; Knowledge of database connectivity technologies and components, including PostgreSQL/Aurora, Db2 LUW/HCO, and SQL Server; Working knowledge of COBOL/PL/I, JCL, CICS, and VSAM; Understanding of AWS M2 environments, AWS services, and Windows/Linux administration, including Power.

Shell or Bash scripting. Extra edge Experience supporting Micro Focus or Rocket products; Enterprise Developer build and compile troubleshooting skills using Eclipse or Visual Studio; Knowledge of Auto. Pass licensing, as well as Cloud. Formation and infrastructure as code (IaC). Language skills English: Proficient