Front Desk Concierge

JOB DESCRIPTION Front Desk Concierge Department Property Management Reports To Community Association Manager (CAM) / Onsite Manager FLSA Status To be confirmed by HR Salary Range TBD Document Date October 8, 2026 Job Title Front Desk Concierge Position Overview The Front Desk Concierge serves as the first point of contact for residents, guests, vendors, and visitors within assigned condominium and homeowners' associations.

This position provides exceptional customer service, manages front desk operations, supports community security procedures, assists with resident requests, and ensures a welcoming and professional environment for residents and visitors. The Front Desk Concierge works closely with the Community Association Manager and onsite management team to support daily community operations, coordinate communications, maintain accurate records, and assist with administrative tasks.

This position plays a key role in enhancing resident experience by providing responsive, courteous, and efficient service while following association policies, procedures, and company standards. Core Responsibilities Serve as the primary point of contact for residents, guests, vendors, contractors, and visitors entering the community or association facility.

Provide professional, courteous, and responsive customer service at all times. Answer incoming calls, respond to resident inquiries, and direct requests to the appropriate department or team member. Maintain a professional and welcoming front desk presence while monitoring lobby and reception areas. Verify and document visitor, vendor, contractor, and delivery access in accordance with community procedures.

Assist with enforcing building access, guest registration, and security protocols established by the association. Maintain visitor logs, incident reports, package records, and other required documentation. Receive, organize, and distribute resident packages, deliveries, and community correspondence. Notify residents of deliveries, visitors, maintenance activities, and community updates as required.

Assist residents with general questions regarding community procedures, amenities, events, and association services. Create and submit work orders or service requests through CINC Association Management software or applicable systems. Assist with resident communications, newsletters, notices, and community announcements.

Support the Community Association Manager with administrative tasks, filing, recordkeeping, and document organization. Assist with preparation and distribution of meeting notices, forms, and community materials. Coordinate communication with vendors, contractors, and onsite personnel. Monitor common areas and report maintenance, safety, security, or operational concerns to management.

Assist with amenity reservations, access control procedures, and community event coordination. Maintain confidentiality of resident information, Board communications, and association records. Follow association governing documents, community rules, safety procedures, and company policies. Monitor the pool and surrounding areas to support compliance with community pool rules and safety guidelines.

Verify resident and guest access to the pool area in accordance with established community procedures. Observe pool activities and promptly report unsafe behavior, incidents, or safety concerns to management. Monitor cleanliness and organization of pool decks, furniture, equipment, and surrounding amenities; report deficiencies and coordinate appropriate follow-up.

Document pool-related incidents, rule violations, and maintenance concerns and notify management promptly. Assist with pool-area opening and closing procedures when assigned. Other duties as assigned.

Qualifications

High school diploma or equivalent required. Valid driver's license and reliable transportation required. Previous customer service, hospitality, front desk, administrative, or property management experience preferred. Experience working in a condominium, homeowners' association, hotel, residential community, or hospitality environment preferred.

Proficiency with Microsoft Office Suite and computer-based communication systems. Experience with CINC Association Management software or property management software preferred. Excellent verbal and written communication skills. Strong customer service and interpersonal skills. Ability to remain professional, courteous, and composed when handling resident concerns or challenging situations.

Strong organizational skills and attention to detail. Ability to maintain confidentiality and exercise sound professional judgment. Ability to work independently and effectively in a community environment. Key Skills Customer Service Excellence Resident Relations Front Desk Operations Community Association Support Visitor & Access Management Communication Skills Conflict Resolution Administrative Support Recordkeeping & Documentation Package & Delivery Management Problem Solving Attention to Detail Professionalism Confidentiality Microsoft Office CINC Association Management Software Safety Awareness Team Collaboration Hospitality & Resident Experience Pool Area Monitoring & Rule Compliance Work Requirements Ability to sit, stand, and work at a front desk/reception area for extended periods.

Ability to communicate effectively with residents, guests, vendors, and management personnel. Ability to work on assigned schedules, including weekends, holidays, evenings, or extended hours as required. Ability to remain alert and attentive while monitoring access points and common areas. Ability to walk in community areas and conduct basic visual inspections as required.

Ability to work outdoors in heat and sun and stand or walk for extended periods while monitoring pool areas as assigned. Ability to lift and move packages or office materials up to 25 lbs.