Frontdesk Receptionist (Female)-Dubai

Purpose: The purpose of this role is to provide Outstanding Customer Service to clients by booking them appointments, welcoming them, checking them in and dealing with any complaint or issue, answering their questions about products and services and make sure they have a great customer experience and leave extremely happy.

Responsibilities

Provide an exceptional customer service to every client she interacts with and make sure that every client leaves the salon 110% satisfied. Handles client complaint professionally and make sure the complaint procedure is processed quickly and efficiently resulting in 100% customer satisfaction. Able to Learn the whole Frontdesk Process and fully operate on her own within 30 to 60 days.

Able to book clients efficiently without any mistakes. Able to balance her drawer and not have any shortage of cash or undercharge or overcharge or any check out mistakes.

Requirements

Have several years of customer service experience Have G.C.C work experience Good English Speaker Enthusiastic Energetic Attention to details Intelligent & Fast Learner Honest/Trustworthy Easy to Manage Confident Work under pressure Positive & Friendly Team Player Good Work Ethics Computer Skills Benefits Pay Package: Monthly Salary + Booking Commissions + Retail Commissions Free Medical Insurance 30 days paid Vacation + & up to 13 paid local holidays Free Salon Services About the Company: Kozma & Kozma, and Kozma Curl are international salons with branches around Qatar, UAE and Oman.

Kozma Curl brand in addition to owning salons it has its own Curly Products and Ecommerce site. Owned and managed by Americans. We are rapidly growing around the region. It’s a fun and great place to work. Website: www.kozmaandkozma.com / www.kozmacurl.com