Operations Support Representative | DR Evergreen

Job Details: Job Location: Santo Domingo Office

• Santo Domingo, Distrito Nacional, Salary Range: Undisclosed, POSITION SUMMARY: The Operations Support Representative is responsible for assisting the back-office departments for operations in the review and analysis of accounts and preparing documents, as well as, updating systems and documentation.

ESSENTIAL FUNCTIONS

Organizes and updates supporting documentation to be mailed. Reviews and works department emails. Assists in audits, reviewing criteria and following up as needed. Reviews and processes documents received via mail, fax, email, or web as outlined by established department procedures. Gathers documents from external client systems to fulfill consumer copy requests.

Follows established department procedures as outlined in the department manual. Maintains clear, concise and accurate documentation of all action taken on consumer accounts. Maintains knowledge and compliance with all FDCPA and state laws. Communicates in writing and verbally (in person and/or via phone) with supervisors, managers, co-workers, clients, and upon occasion, consumers.

Comprehends and executes verbal and written directions from supervisors and managers. Frequently reads and interprets information in written and electronic form regarding clients, consumers, policy and procedures, regulatory updates, and company memos. Participates in various problem solving and decision-making activities requiring skills such as listening, speaking, reading, writing, analyzing, basic math, independent thinking, organization, prioritizing, planning and delegating.

Operates various equipment and systems requiring manual and visual dexterity and hand/eye coordination (i.e. typing and keyboarding). Completes additional tasks and responsibilities as directed by department supervisor.

Qualifications

QUALIFICATIONS: Minimum of 1+ years in a customer service position required, collections experience preferred. Advanced proficiency in Spanish and English (writing/reading/speaking) is required. Strong interpersonal and verbal communication skills. Experience working with Microsoft Office (Word, Excel, Outlook) is preferred.

Must have a strong attention to detail and are highly organized. Strict adherence to confidentiality and high ethical standards. Basic math and writing skills. Successful completion of a company sponsored two-week training program. Receptive to feedback, willing to learn, embracing continuous improvement and resilient.

Ability to maintain a predictable and consistent full-time work schedule.

EDUCATION

High School Diploma or equivalent required, some college preferred.