Service Line Leader - Business Platforms & Modern Work

CTG is seeking an experienced Service Line Leader, Business Platforms & Modern Work to build, grow, and lead our Business Platforms & Modern Work service line in the United States. This is a highly strategic and entrepreneurial leadership role with responsibility for translating Cegeka’s global strategy, services, and intellectual property into a relevant, scalable, and profitable US offering.

This position goes beyond traditional product or delivery management. Acting as a regional business leader for the service line, you will own US portfolio strategy, market development, commercial performance, strategic partnerships, sales enablement, and execution readiness. You will work closely with global service leaders, US sales and presales teams, delivery leadership, and strategic partners to turn strategy into measurable business growth.

What You’ll Do Lead US Service Line Strategy & Growth Translate the global Business Platforms & Modern Work strategy into a focused US market strategy and operating plan. Develop and execute the annual service line business plan, including revenue, pipeline, margin, capability, and partner objectives. Identify priority markets, industries, customers, and growth opportunities.

Build and manage a roadmap for growing the service line in the US. Represent the US organization within global service line governance. Provide US market insights and feedback to global leadership. Identify portfolio and capability gaps and develop actionable plans to address them. Build & Localize the US Portfolio Determine which global services have the strongest potential in the US market.

Adapt global offerings to meet US customer expectations and market requirements. Refine value propositions, service descriptions, pricing approaches, and delivery models for US buyers. Leverage established global capabilities and intellectual property wherever possible while identifying areas where US-specific solutions will create additional value.

Ensure the US portfolio remains aligned with global standards, architectures, and strategic direction. Enable Sales & Support Strategic Opportunities Equip sales and presales teams with the messaging, positioning, tools, and knowledge needed to successfully take services to market. Serve as a senior subject matter leader for strategic customer opportunities.

Review and validate significant solution proposals to ensure alignment with the service line portfolio, delivery capabilities, and commercial objectives. Partner with sales leadership to build pipeline and improve market penetration. Help translate customer and market needs into scalable service offerings. Develop Strategic Partnerships Identify the technology and business partnerships required to accelerate growth.

Build and strengthen relationships with strategic partners and alliances. Develop joint go-to-market opportunities where appropriate. Ensure partnerships support the broader service line strategy and create measurable commercial value. Drive Commercial Performance Own service line performance against agreed revenue, pipeline, margin, and growth objectives.

Establish commercial guardrails for the portfolio. Monitor market performance and adjust priorities based on customer demand and business results. Balance investment, capability development, and growth opportunities to build a sustainable and profitable business. Ensure Capability & Delivery Readiness Partner with delivery leadership to ensure the capabilities, skills, and resources are available to support growth.

Align sales commitments with delivery readiness and service line standards. Work across global product/service ownership, sales, presales, and delivery to maintain consistency from strategy through execution. Establish effective service line governance, accountability, and measurable performance objectives. What We’re Looking For Senior leadership experience within IT services, consulting, managed services, digital transformation, or technology solutions.

Experience building or leading a service line, practice, portfolio, offering, or technology consulting business. Strong understanding of Business Platforms and/or Modern Work solutions. Demonstrated experience translating strategy into commercial execution and measurable business results. Experience with portfolio development, go-to-market strategy, sales enablement, and solution positioning.

Strong commercial acumen, including experience with revenue growth, pipeline development, margin management, pricing, and business planning. Experience developing strategic technology partnerships and alliances. Ability to evaluate complex customer opportunities from commercial, solution, and delivery perspectives. Experience working across global or matrixed organizations.

Strong executive communication and stakeholder-management skills. Ability to influence sales, delivery, product, and leadership teams without relying solely on direct reporting relationships. Entrepreneurial mindset with the ability to build structure, establish priorities, and create momentum in a growing business. The Ideal Candidate The ideal candidate is part strategist, part practice leader, and part business builder.

You are comfortable defining where the business should go while also taking ownership for making it happen. You understand how to take established global capabilities and turn them into offerings that resonate with US customers. You can move comfortably between executive strategy discussions, sales opportunities, partner relationships, portfolio decisions, and commercial performance.

Most importantly, you are energized by the opportunity to build and grow a service line, rather than simply maintain an existing portfolio. Why This Role This is an opportunity to have a significant impact on the growth of CTG’s US business while leveraging the capabilities, experience, and intellectual property of the broader Cegeka organization.

The Service Line Leader will have the opportunity to shape the US portfolio, influence investment decisions, develop strategic partnerships, and build the market presence of Business Platforms & Modern Work in the United States. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position is up to $200,000.

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge.

Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions.

We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take.

It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law.

CTG is fully committed to promoting employment opportunities for members of protected classes.