Senior Customer Care Representative

Are you a customer service expert with a passion for delivering top-tier support? Do you have experience in Net Promoter Score (NPS) management and after-sales service? If so, we want you on our team! What You’ll Do: Handle customer inquiries, complaints, and service requests professionally. Oversee after-sales service, ensuring customer issues are resolved efficiently.

Manage and improve NPS (Net Promoter Score) by driving customer satisfaction initiatives. Coordinate with internal teams to enhance service delivery and customer experience. Maintain accurate records and follow up to ensure issue resolution. Identify areas for improvement and contribute to process enhancements.

Requirements

3+ years of experience in a customer care role, specializing in NPS and after-sales service. Strong understanding of customer experience metrics and satisfaction strategies. Excellent communication, problem-solving, and multitasking skills. Ability to handle escalations and ensure a positive customer journey. Experience with CRM systems and customer feedback analysis.