TheJobsMap
Felicity Games logo
Felicity Games

AI Engineer Haptik

Mumbai, Maharashtra, INFull-timePosted Oct 16, 2026

Job description

  • Target Companies: Convozen, Gnani, Murf.ai , Bolna, Ringg.ai , Greylabs, Squadstack, Exotel, Yellow.ai , Eleven. Labs, or Verloop.
  • Experience: 2+ years
  • Budget: 25 LPA (100% fixed)
  • Location: Goregaon East, Mumbai (preferred), Bangalore, or Remote.
  • Work Mode: Hybrid (2 days in office) if based in Mumbai. Voice & AI Engineer What we want to accomplish and why we need you? Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore. What will you do every day? We are looking for a Voice & AI Engineer to build and scale intelligent voice solutions for our customers. In this role, you will work on voice bots, IVR flows, and AI-powered voice experiences, ensuring high reliability, performance, and customer satisfaction. You will collaborate closely with Product, Platform, and Customer Success teams to deliver voice solutions that work well in real-world customer environments. Roles & Responsibility Build and maintain voice bots, IVR systems, and AI-driven call flows Integrate speech-to-text, text-to-speech, and conversational AI capabilities Work on improving call accuracy, latency, and overall voice quality Build backend services to support voice and AI workflows
  • Integrate with telephony systems, CRMs, and third-party tools
  • Debug and resolve voice-related issues in production
  • Support customer implementations and feature rollouts What We’re Looking For Must have Strong experience with voice or telephony systems Hands-on backend development experience (Python / Node.js / Java) Experience working with APIs and cloud-based systems
  • Understanding of conversational AI concepts (intents, flows, context)
  • Ability to debug live production issues Good to have Experience with contact centre or customer support voice systems Exposure to AI/ML or LLM-based features

Description copied from Felicity Games's careers page. Read the full posting before you apply.

More jobs at Felicity Games

See all openings at Felicity Games

More jobs in Mumbai

See all jobs in Mumbai
Apply on Felicity Games's site