Product Support Specialist

Product Support Specialist Location: Belgrade | Company: Workanova Worka. Nova is a BPO customer experience specialist, delivering exceptional customer care, sales, technical support, and back-office services to companies globally. Our expertise is focused on several different industry sectors such as Fintech, i. Gaming, and e-commerce industries, supporting more than 10+ languages.

Worka. Nova is looking for a Product Support Specialist to join our office in Belgrade. Who we are looking for: You’re a Fit If You… 3+ years of experience in high-quality support, onboarding, solutions consulting, or a similar technical customer-facing role You’re a strong communicator who’s equally comfortable over chat, email, or Zoom You’re curious, driven, and like figuring things out—you don’t stop until you find a solution You can troubleshoot and explain technical challenges clearly, even when documentation is light You’re confident working with data tools and CRMs like Hub.

Spot or Salesforce You’re collaborative, enthusiastic, and thrive in a fast-moving, remote team You’re aligned with our mission: make it fun, easy, and not scary to work with data