Patient Service Specialist

Job Summary:# Provides front office support duties including, but not limited to: #greeting and welcoming patients, providing excellent customer service both in-person and over the phone, collecting co-payments, scheduling appointments, updating missing patient demographics, obtaining referrals and pre-certifications, and other clerical duties as assigned.

Communicates and models mission and values of Caro. Mont Health. # Qualifications:# High School diploma or equivalent with at least 6 months customer service experience required. Medical Office experience preferred.# Must demonstrate abilities and skills to provide excellent customer service.# Must possess excellent communication skills as well as knowledge of medical practice operations.

Requires interpersonal skills necessary to function as liaison between physicians, office staff, patients and their family members.## Requires the ability to read, write, follow oral and written instructions, perform mathematical calculations and communicate effectively with patients, co-workers, and service representatives from the area hospitals and insurance providers.

Must be able to handle a fast-paced environment in a confident professional manner. Must be a self-motivator, possessing a high level of judgment skills an initiative, along with ability to prioritize and coordinate several tasks simultaneously, while retaining a confident, knowledgeable and helpful demeanor. Must have the ability to listen compassionately demonstrating effective problem-solving and critical-thinking techniques to areas of concern to patients and employees without appearing judgmental is essential.

Requires understanding of and the ability to maintain strict patient confidentiality. # EOE AA M/F/Vet/Disability