Part Time Patient Care Advisor

Part Time Patient Care Advisor- RENEW Program Schedule: Tuesday

• Thursday 8:00-5:00 Company Overview At DOCS Dermatology Group, we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With more than 200 providers across 20 practice brands and 100+ locations in 10 states, we’ve been transforming the lives of our patients for more than 40 years. Our mission is clear: to prioritize our patients with outstanding medical, surgical, and cosmetic dermatology services, all delivered in a friendly, convenient, and compassionate environment. Summary To provide a superior level of patient support, medical team support, marketing support, inquiry conversion and appointment booking efficiency Job Responsibilities Respond to all incoming communications including phone, email, text, and live chat in a timely manner and direct appropriately Schedule and modify appointments
• Manage patient schedule with a strategic mindset for booking, cancellations, and waitlists Proactively adjust the schedule to maximize provider utilization and maintain patient satisfaction Practice proper phone etiquette Sales Credential the practice and medical providers Make treatment and product recommendations that are appropriate for the patient Maintain lead conversion goals for initial inquiry patients Record Keeping and Medical Record System Record patient medical concerns and document and track medical escalations Remain up to date with system upgrades and adjustments Privacy Adhere to all HIPAA (Health Insurance Portability and Accountability) privacy rules Uphold strict confidentiality in dealing with sensitive information, including business practices and policies Participation in marketing events and initiatives All other duties as directed and assigned Minimum Qualifications Associate’s/Bachelor's Degree or 1-2 years of relevant experience Knowledge of Aesthetics terminology and concepts Effective communication, both orally and in writing Ability to work independently as well as collaboratively within a team environment Maintain strictest confidentiality Proficiency in Microsoft Office preferred Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status