IT Service Desk Analyst

Minimum Requirements 3+ years of progressive experience delivering Tier 1 and Tier 2 technical support within an enterprise environment. Ability to troubleshoot and support critical and moderately complex applications across on-premise systems and cloud platforms. Effectively communicate with internal customers and collaborate closely with IT division team members.

Specific Technical Skills Asset Management and tracking Computer life cycle management (CLM) Computer deployment and imaging Proficient in various operating systems (OS), including Windows 7, Windows 10, Windows 11, and macOS. Perform break-fix repairs on out-of-warranty computer hardware by diagnosing, repairing, and replacing failed components.

Experience administering Active Directory, including user account password resets, unlocking accounts, and computer object management. Able to deploy and configure desktops, laptops, monitors, and docking stations, including full system setup and peripheral configuration. Configure, support, and manage Android and iOS devices using Mobile Device Management (MDM).

Minimum Education Bachelor’s degree (Preferred) in one of the following areas from an accredited university. o Information Technology Computer Science Information Systems Certifications CompTIA A+ (Preferred) CompTIA Network (Desired)