Client Specialist

You will be the facilitator of positive and effective relationships with our valued clients and insurance carrier staff. Who We Are We believe that successful people make successful businesses, which is why we make every effort to provide our employees with an environment in which they can excel. We have a great work-life balance, and we pride ourselves on being community focused and family friendly.

**What You'll Do**

Build relationships in and out of the organization by providing general agency support and support to the agency's clients. Serve as the first point of contact for clients, handling their day-to-day questions and other support services. Guide clients through claims Assist in the production of new accounts and retention of existing accounts.

Schedule renewal reviews and have renewal conversations Answer agency phone calls, order supplies, and conduct general office administration. Maintain timeliness and completeness when interacting with customers, agency, and company personnel to minimize potential for errors & omissions claims. Receive phone calls Make policy changes Assist with everyday agency workflow including emails, downloads, expiration notices, and special projects.

Perform other functions as assigned by management.

**What You'll Need**

to Succeed Excellent written and verbal communication skills Embrace change Desire to learn and grow professionally Team first mindset and collaborative spirit Requirements High School Diploma or equivalent. Willingness to obtain Property & Casualty license (materials and fees paid by Highstreet). Excellent communication skills, both written and spoken.

Proficient in Microsoft Office.