1756: SameDay Bot Product Manager

Company: FedEx Office Job Title: 1756: SameDay Bot Product Manager Job Requisition Number: RC409751 Locations: 7900 Legacy Drive Plano, Texas 75024

Category: Operations Type: Full Time Work Shift: FXO_Any

****POSITION SUMMARY:  **** FedEx Office is building a same day autonomous delivery service powered by Roxo, the FedEx SameDay Bot.   The Product Manager is responsible for researching, planning, and leading the successful incubation and commercialization of this innovative service and new to the world set of technologies.   This role will be accountable for the profitability and customer delight of the service.

GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Under minimal supervision, support the creation and refinement of an autonomous same day delivery product strategy.
• Identify, validate, and refine key business model assumptions, including value proposition, pricing, and business justifications through product incubation.
• Collaborate with other SameDay Bot business owners on defining the roadmap of features, target markets and supported use cases for commercialization
• Perform market sizing, competitive assessments and other market-based research.
• Maximize profit and sales potential of the SameDay Bot service through effective pricing and go to market strategies.
• Leverage customer-centered design methods to empathize and deeply understand customer needs and pain points.
• Support the preparation and management of business plans and performance tracking processes to monitor and evaluate SameDay Bot-related service success.
• Partner in negotiations for favorable terms with 3rd parties and vendors.
• Present status of product strategies and ideas to all levels of management.
• Collaborate effectively with cross functional, global stakeholders across the FedEx enterprise.
• Manage and resolve concerns and/or feedback related to the product.
• Resolve problems and makes recommendations related to highly complex and interrelated matters and projects.
• All other duties as needed or required.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• MBA or equivalent Master’s degree is preferred
• 5+ years related experience in a Product Management or related role
• Experience in Product Management, preferably in logistics, transportation, autonomous delivery or related industry
• Experience with Customer-Centered Design methods or Design Thinking methods a plus
• Experience in defining and commercializing innovative products using in market piloting methods
• Entrepreneurial mindset and approach to new product development
• For new hires, must meet all FedEx Office employment qualifications in force at time of   hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

• Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities

• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

• Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members

• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members

• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

• Ability, on a consistent basis, to work within the appropriate level of independence

• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.

• Suggests areas for improvement in internal processes along with possible solutions.
• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
• Applies Quality concepts presented at training during daily activities.
• Supports FedEx Office Quality initiatives.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.Recruiting@FedEx.com .