Duty Manager | Sunshine Coast Airport

Step Into Operational Leadership at Sunshine Coast Airport! At LagardèreAWPL , we’re not just the largest Travel Retail operator in the Pacific – we’re the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!

The Role: LagardèreAWPL operates a growing multi-venue Food & Beverage portfolio at Sunshine Coast Airport, with a diverse mix of café, bar, grab-and-go and quick-service concepts and further developments underway. As Duty Manager, you will support the General Manager in leading day-to-day operations across this dynamic environment, working closely with the wider management team to deliver strong service, operational standards and commercial performance.

What You’ll Do: ✅ Leading day to day operations across multiple outlets, ensuring our venues consistently deliver exceptional guest experiences while maintaining strong operational standards. ✅ Oversee daily service delivery, ensuring smooth operations and adherence to brand and service standards. ✅ Lead supervisors and frontline teams during service, managing staffing on shift and resolving operational challenges in real time.

✅ Maintain commercial accountability for the day’s performance, monitoring sales, labour, and operational metrics to ensure targets are achieved. ✅ Support revenue performance through effective labour deployment, workflow optimisation, and a strong focus on customer service. ✅ Ensure compliance with WHS, food safety, RSA, and all relevant airport operational requirements.

✅ Manage customer escalations professionally while maintaining positive relationships with key airport stakeholders. What We’re Looking For: ✅Experienced in hospitality, food service, or high-volume retail environments at a supervisory or management level. ✅Proven ability to manage multiple teams or outlets, with strong leadership and decision-making skills.

✅Commercially minded with experience in labour planning, cost control, and operational metrics. ✅Airport or multi-venue hospitality experience is a plus. ✅Valid ASIC (or ability to obtain), RSA, and Food Safety certification. Perks & Benefits: 🚗 Parking – Based on location we offer free airport parking for our employees 🍔 Free Staff Meals & Perks Policy - free meals and exclusive discounts on products in our stores + extra savings on water & hot beverages ✈️ Dynamic Airport Environment – Work where no two days are the same 🚀 Career Development – We offer opportunities to upskill, take on new challenges and grow your career within our vibrant network 👨‍👩‍👧 Paid Parental Leave – We proudly support growing families with up to 18 weeks of employer-funded top-up paid parental leave scheme + additional personal leave entitlements 🎁 Employee Referral Program – Refer your awesome network for a chance to receive a reward + go into the running to win an end-of-year bonus 💆‍♀️ Wellbeing Leave – From day one our permanent employees receive a paid Wellbeing Leave day 🤝 Employee Assistance Program

• Everyone has FREE access to TELUS Health – a 24/7 service offering compassionate, confidential support whenever you need it We Value Diversity & Inclusion At LagardèreAWPL, we value diversity, inclusivity, and a collaborative work environment, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence. Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices. 📢 APPLY NOW and let’s make travel retail magic together!