Support Engineer (MPMKVVCL, Bhopal)

NAME OF THE DEPARTMENT/OFFICES/SUB OFFICES: MPMKVVCL, Bhopal JOB DESCRIPTION JOB TITLE Support Engineer TOTAL NUMBER OF POSITION 3 ESSENTIAL QUALIFICATION B.E. / B.Tech/MCA/ M.E./M.Tech/B.Sc/M.Sc./Graduate TECHNICAL QUALIFICATION IF REQUIRED •Experience in System support, Software and Hardware support, Application and Network support.

• Experience in Windows Server OS (2008/2012/2016),. Windows Workstation OS, Microsoft SCCM,. Microsoft Office 365 Suite, Microsoft Exchange 2013 & 2016, Active Directory (Added Advantage)
• Field incoming problems from end users to resolve application issues in accordance with end user.
• Investigate and resolve customers‘ issues through the use of product knowledge, excellent troubleshooting skills
• Prioritise, schedule, and administer all Updates, Upgrades and Major software releases in accordance with the Company Release Policy and contractual terms governing release policy.
• Perform hands-on fixes on applications, including installing and upgrading software, database exports, and configuring the systems and applications.
• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved using standard.
• Identify and learn appropriate software applications used and supported by the Company.
• Administer support/system maintenance activities in accordance with instructions provided by the senior DESIRABLE QUALIFICATION IF REQUIRED EXPERIENCE Minimum 2 Years ROLE AND RESPONSIBILITY Support Engineer KEY SKILLS
• Experience in System support, Software and Hardware support, Application and Network support.
• Experience in Windows Server OS (2008/2012/2016),. Windows Workstation OS, Microsoft SCCM,. Microsoft Office 365 Suite, Microsoft Exchange 2013 & 2016, Active Directory (Added Advantage)
• Field incoming problems from end users to resolve application issues in accordance with end user.
• Investigate and resolve customers‘ issues through the use of product knowledge, excellent troubleshooting skills
• Prioritise, schedule, and administer all Updates, Upgrades and Major software releases in accordance with the Company Release Policy and contractual terms governing release policy.
• Perform hands-on fixes on applications, including installing and upgrading software, database exports, and configuring the systems and applications.
• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved using standard.
• Identify and learn appropriate software applications used and supported by the Company.
• Administer support/system maintenance activities in accordance with instructions provided by the senior LOCATION MPMKVVCL, Bhopal WAGES 33200