Job description
The Manager of Customer Experience (CX) is responsible for leading the evolution of our Customer Care Team across a growing manufacturing and sales organization while building and fostering a highly engaged, collaborative, customer-centric team culture of operational excellence. This role will champion a data-driven approach to customer experience management, leveraging analytics and performance metrics to enhance service levels, improving scorecard performance, and identify opportunities for continuous improvement.
As customer expectations increasingly center on supply chain visibility, responsiveness, and reliability, this leader will develop and execute process improvements and operational enhancements that strengthen customer partnerships and support evolving business requirements.