Analyst S&M Business Operations

The Business Operations Analyst is responsible for delivering accurate reporting, analysis, and operational insights that support sales, marketing, and leadership decision-making. This role develops and maintains performance dashboards, forecasting tools, staffing analyses, compensation reporting, and executive presentations to monitor business results and identify opportunities for improvement.

The position partners with regional and site leadership to provide actionable insights, standardize reporting processes, leverage AI-driven efficiencies, and ensure data accuracy across multiple systems while supporting strategic business objectives and operational excellence. Assist with timely design, creation, and maintenance of accurate operational reports to track overall sales and marketing performance as well as regional team’s performance.

Create performance reports, to measure compensation plans and target efficiencies, and financial statistics for direct use and/or for site leaders and team members. Track Budgeted, Forecasted, and Actual key KPI information to monitor trends and highlight areas of opportunity or risk for further review. Monitor and communicate staffing levels, recruiting targets and tour forecasts for optimal efficiency.

Establish uniform reporting templates to be utilized by local Business Operations teams in the region to ensure consistency and easy translation into regional analysis. Create ad-hoc reports typically utilizing Excel, Cognos, and/or Hyperion as directed to aid in decision making and monitor various aspects of the business.

Understand our different systems of record (Voice, Chorus and Clarity) Utilize AI to gain efficiency and enhance quality of work. Assist with building PowerPoint Decks and Executive Summaries ensuring accuracy of formulas and information to provide clear, concise overviews for Leadership. Maintain a Departmental SharePoint site housing all information for easy access and use across the team.

Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now, Completes all required Company training/compliance courses assigned. Adheres to Company standards and maintains compliance with all policies and procedures. Performs other related duties as assigned. To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience: Must be proficient in Windows, Microsoft Office, including Excel, Word, Outlook, and PowerPoint Strong analytical skills Ability to effectively communicate Ability to set priorities and handle multiple requests in a dynamic environment Flexible work schedule to include nights, weekends, and holidays In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred: Accounting or Finance Experience Vacation Ownership experience Advanced Excel Experience Experience with Co-Pilot, Hyperion, Oracle, and/or Cognos SQL, VBA, or other programming languages