Referrals Coordinator

General Summary The Referral Coordinator will make sure patients are being referred to appropriate specialists or clinics according to the provider’s specifications in a timely manner in accordance with the Hope Health referral process. DUTIES & RESPONSIBILITIES Utilize the appropriate referral process to assist OB/cash pay/indigent patients who have been referred to a specialist by a Hope Health provider.

Schedule appointments with specialists for indigent patients who have received a referral from a Hope Health provider. Utilize the appropriate referral documentation and submit, along with the referral request, to designated specialist, per provider request. Maintain appropriate logs and/or paperwork for tracking patients throughout the referral process until results or records are received from the specialist to whom the patient has been referred.

Return or receive patient phone calls during office hours or assist patients in the office as needed in order to assist with the referral process. Obtain pre-authorization from insurance companies or other third-party payer for services to be rendered for patients at other locations. Enter referral-related information into the patient’s electronic medical record.

Assist Director of Nursing, medical assistants and providers as needed within the scope of licensure. KNOWLEDGE, SKILLS & ABILITIES Understands ethics of confidentiality Possesses strong organizational and time management skills, self-starter Ability to understand written and verbal instruction, excel in neatness and efficiency Must be able to communicate well and work effectively with patients, staff and providers Have an understanding of medical terminology Current knowledge of insurance coverage, pre-authorization and referral process Must be able to speak politely, courteously, and effectively in person and by phone Assists others as needed EDUCATION & EXPERIENCE Graduated from an accredited High School or equivalent A minimum of one (1) year of medical office experience working (required) Experience in EHR and/or EDR system (strongly preferred) Previous computer experience or training (required) Expected hours: 40 per week Benefits: 401(k) AD&D insurance Dental insurance Disability insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule: Monday to Friday Work setting: Clinic In-person Work Location: Waxahachie