vCIO

Virtual Chief Information Officer Purpose The Virtual Chief Information Officer is the technical strategist who fills the technology leadership gap in a client's environment. The vCIO owns the client's technology strategy and roadmap, sets direction, and translates technical reality into business decisions leadership will act on.

Where a client has no technology leadership of its own, the vCIO is that leadership. Where a client has some, the vCIO supplements it.

Responsibilities

Own the technology roadmap. Accountable for the client's technology plan and the strategic direction it represents. Set direction. Work with the client to decide where the environment should go and in what order, aligned to their business goals. Translate risk. Turn technical findings into business terms: what is threatened, what it costs, and why it matters now.

Lead executive engagement. Serve as the client's trusted technology advisor at the leadership level and run the strategic conversation. Guide investment and budget planning. Provide leadership during IT budget and technology investment planning. Shape discovery into strategy. Incorporate the technical discovery and assessment produced by the delivery team into the roadmap as priorities and direction.

Surface strategic opportunity. Identify, through the roadmap, where technology can reduce cost, reduce risk, and advance the client's business, and shape those opportunities for the account team to act on. Keep the picture current. Maintain an understanding of the client's environment and business so the roadmap stays relevant as both change.

Competencies and qualities Communication and presence Conveys complex technical matters in clear business terms, in writing and in person. Articulate, composed, and credible in front of an executive team. Holds a point of view; can tell a client a direction is wrong and be believed. Business acumen Connects technology decisions to business outcomes, risk, and cost.

Leads budget and investment conversations at the leadership level. Technical literacy Technically grounded enough to know what to ask, judge what comes back, and earn the trust of engineers. Not required to be the deepest specialist; depth is supplied by the technical delivery function. Leadership and collaboration Builds trusted-advisor relationships with client leadership.

Works collaboratively across the delivery team and promotes a sense of ownership over client outcomes. Organization Prioritizes effectively, manages time well, and drives roadmaps to completion. Education, experience, and certifications Required Bachelor's degree in business, information systems, or a related field. 10+ years in IT or cybersecurity, including meaningful time in a leadership, management, or strategic advisory capacity.

A technical foundation combined with business or management experience; comfortable advising executive stakeholders. Demonstrated experience building technology roadmaps and leading IT strategy and budget planning. Working knowledge of the compliance landscape (HIPAA, PCI DSS, CJIS, CMMC, GLBA) and its business impact.

Preferred Experience in an MSP or MSSP environment. Familiarity with security platforms and managed services sufficient to advise on them, rather than to operate them. Industry-specific experience relevant to assigned clients. Information systems Proficient with Microsoft Teams, Word, Excel, PowerPoint, Visio, and SharePoint.

Familiarity with RMM software, EDR/MDR solutions, professional services automation, and IT documentation platforms is a plus. Position details Supervisory responsibility. This position has no direct supervisory responsibilities. Work environment. Work is generally performed in a climate-controlled office or remote setting.

Travel. Minimal travel; no overnight travel should be expected. Physical demands. Able to lift 25 pounds. The role involves extended periods of sitting and may occasionally require bending, lifting, and driving. Hours. Full-time, five eight-hour days (40 hours) per week, 8:00 AM to 5:00 PM Monday through Friday, with a one-hour lunch.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.