Sales Support/Customer Service

Description The primary functions of the Customer Service Representative/Sales Support individual are to support our sales staff and manage customer accounts. What You’ll Be Doing: Interacting with customers, vendors, distributors, and internal departments to ensure that our customer service levels are consistently world class Communicating with customers pre- and post-delivery of products and services Communicating with suppliers, vendors, and distributors regarding product shipment and order status Resolving customer requests for assistance via phone and email; addressing issues and coordinating with internal departments to appropriately respond Maintaining detailed records of order activity Placing purchase orders and credit card orders in a timely manner to fulfill sales orders secured by the sales staff Verifying accuracy and completeness of customer purchase orders Communicating and coordinating with Account Managers to make corrections and updates to all supporting documentation to complete purchase transactions Verifying stock of products ordered Communicating back ordered, end-of-life, or discontinued status of products to Account Managers and/or customers Register warranties Updating records/data entry and creating new records with excellent accuracy Performing other related duties as required and assigned Requirements What You’ll Need: High school diploma or equivalent required Relevant work experience in a customer service role Excellent customer service skills that exceed customers’ expectations Proficiency in MS Office (Excel) Ability to type quickly and accurately Great attention to detail Intermediate clerical office skills Strong written and verbal communication skills Great organizational, planning, and time-management skills The ability to make real-time decisions to solve problems Professional appearance Regular reliable attendance Must be able to pass drug screening and background check What You Can Look Forward to: We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan.

PASSION : A passionate work environment – we are passionate about finding unique, creative solutions to our customers’ challenges. CREATIVITY : A creative environment with creative people – we enjoy finding creative solutions to different challenges. TEAMWORK: A team-centric environment - we thrive on working with others to reach a common goal.