Automotive Lot Porter

Mercedes-Benz of Atlanta Northeast - Buford, GA

Now Hiring: New Service Annex and Pre-Owned Facility

Mercedes-Benz of Atlanta Northeast is opening a new facility in Buford, GA and we are hiring! The site sits on 8.7 acres and totals 54,000 square feet, with 22 Mercedes-Benz service bays, 14 Sprinter bays, and 3 service drive lanes. It operates as a full Service Annex, service, parts, loaner vehicles, and detail, and it also sells pre-owned vehicles across all makes and models.

We are family-owned and operated, providing a nurturing, supportive, family-like atmosphere for three generations. In a recent survey, employees expressed a genuine appreciation for their workplace, the culture of teamwork and the values and leadership that come from the top and spread through the entire company. That creates a positive energy for the whole team which helps make customers happier. It’s a true win-win!

What we offer:

• 401k Match Options Available

• Dental and Vision Insurance Available

• Paid Vacations, Holiday Pay, PTO pay

• Career advancement opportunities, promote from within

• Discounts on products and services

• Family owned and operated

• Long term job security

ESSENTIAL DUTIES:

• Install seat, steering wheel, floor protection and ID tags in all vehicles taken in for service

• Ensure that all vehicles in the lot are locked

• Maintain the parking lot in an organized, efficient manner

• Keep new and used vehicles lots neat and orderly

• Move customer and dealership vehicles as directed

• Make and implement decisions regarding maintaining and cleaning vehicles

• Maintain new and used vehicles' appearance by cleaning interior and exterior of vehicles, replenishing fluids and replacing batteries as needed

• Operate overhead doors to assist customers and service employees

• Remove the protective coverings and ID tags installed in the vehicle, prior to returning the completed vehicle to the customer

• Inspect the vehicle for stains, debris and damages before returning the vehicle to the customer, and report any damages to management immediately

• Return the vehicle keys to the appropriate Service Advisor

• Remain in the service write-up area unless performing another task as directed

• Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA, Right-to-Know, etc.

• Clean dealership areas (e.g., walkways and sidewalks) as needed

• Utilize all available information to ensure proper resolution of problems

• Utilizing Fundamentals Skills

• Provide prompt, efficient and quality service to the customers and dealership

• Take the initiative to exceed customer satisfaction, even if it requires overcoming obstacles

• Present self as positive role model by demonstrating commitment to the department, customers, dealership and company

• Listen actively to understand others completely

• Managing Demanding Situations

• Resolve all disputes and difficulties with professionalism and composure

• Prioritize work to ensure all deadlines are met

• Attend training classes as directed by management

QUALIFICATIONS:

• High school diploma or the equivalent

• One year experience in an automobile retail environment

• Must have valid in-state driver's license and have and maintain an acceptable, safe driving record and safe driving habits in order to drive both customer vehicles and a demonstrator vehicle

• Excellent verbal and written communication skills

• Must be insurable

• Ability to collaborate with the public, sometimes with several customers at a time

• Ability to collaborate with other dealership personnel

• Must be a team player with impeccable honesty and integrity

• Maintain a high level of professional personal appearance and conduct

• Proficient knowledge of tools and materials needed to perform departmental duties ensuring a high level of customer satisfaction