Customer Experience Associate (Part-Time)

Customer Experience Associate at KAV (Part-Time)

We’re looking for a proactive, detail-oriented Customer Experience Associate to support our growing team in Buffalo, NY. In this role, you’ll help manage day-to-day CX operations and ensure that every customer receives excellent support from pre-order through delivery. You’ll work closely with our production and marketing teams and contribute to improving workflows as we scale.

Key Responsibilities

Support the Customer Experience (CX) team in daily operations, collaborating with production and marketing to maintain smooth workflows.

Manage customer communication throughout the entire order lifecycle, providing support during the custom fit process.

Help to handle customer correspondence during complex situations such as supply shortages, production delays, or new product launches.

Help to design and implement automated processes to reduce manual tasks and enable scalable growth.

Expectations:

Excellent written and verbal communication skills

Ability to manage multiple priorities and communicate with cross-functional teams

Experience with customer support tools (we use Gorgias and Shopify)

Highly detail-oriented and organized

Proactive mindset

Located in Buffalo, NY with the ability to meet with team members in person 1-2x weekly

Hours & Compensation: This is an hourly role with flexible scheduling. Estimated 15 hours per week, with potential for growth based on performance and evolving business needs.

Pay Range

$19 - $24/hr