Volunteer at Area Agency on Aging

Description Title: Information & Assistance Volunteer (Front Desk/Phone Line) — Area Agency on Aging Location: 14 S Chestnut St, Colorado Springs, CO 80905 (on-site at our office) Type: Unpaid volunteer | Flexible schedule Why this Matters Help Older Adults in the Pikes Peak region get connected to the right resources—fast.

As an Information & Assistance Volunteer, you’ll be a friendly, professional first point of contact on our phone line and provide light office support that keeps our team running smoothly. What you’ll do

• Answer and triage incoming calls; listen, identify needs, and share appropriate community resources
• Route calls to the correct in-office staff and take clear messages when needed
• Provide light administrative support (data entry, printing, scanning, filing)
• Log basic call details and outcomes to support quality service
• Keep resource lists current (with staff guidance) and flag new events/programs we learn about Schedule
• We’ll work around your availability (weekday shifts; set a regular time or rotate)
• Ideal for someone who likes a consistent, office-style rhythm (4 hour minimum with additional hours available)
• Start date: ASAP after orientation Training & support
• Orientation to our phone system, privacy practices, and resource directory
• Ongoing support from Information & Assistance staff—work independently with a team at your back
• All materials provided What you’ll bring
• Warm phone manner, reliability, and comfort using a computer for lookups and note-taking
• Ability to handle confidential information with care
• Bonus: prior office/administrative experience, social services interest, or bilingual skills Who this is great for
• Encore/retired volunteers who want a meaningful, office-based schedule without heavy lifting
• Students/early-career volunteers seeking real administrative experience or practicum/credit hours* *We can document volunteer hours; check with your program about requirements.

Benefits

to you

• Flexible schedule with plenty of ways to help
• Learn the local network of agencies serving Older Adults
• Hear about community events, programs, and classes we’re invited to and informed about
• Insight into Boards, Commissions, and Advisory Councils that shape policy across our region
• “A good work ethic never retires.” Equal Opportunity We welcome volunteers of all backgrounds and abilities and provide reasonable accommodations. We do not discriminate based on any protected status.

Requirements

• Age 18+ preferred; background check required
• Basic computer skills; comfortable on the phone
• Commitment to respectful, inclusive service for all Older Adults