Junior Technical Services Coordinator (Open to recent graduates) - Hybrid working model

WHO WE ARE 🌟 With over 50 years of success in Canada, we are defined by our team's passion for growing and expanding the business. 🚀 We are people with GRIP : G o-Getter, R enders Service, I nnovative, and P assionate for succeeding. The well-being of people is the purpose of SPI Health and Safety and involves three fundamental components: Our Employees 🙋♂️🙋♀️ Offer an employee journey where people grow personally and professionally Our Community 🌍🌱 Make this world a better place Our Clients 🧑💼 Help customers’ employees go home safely Our employees have spoken!

SPI is officially certified as a GREAT PLACE TO WORK®! 🏆 INTERESTING LINKS 🔗 SPI Health and Safety / Our History Choose to make a difference! SPI Health and Safety / Careers SPI Health and Safety / Press releases OUR OFFER 🤝 Work for an organization with a meaningful mission, a corporate culture that is engaging and innovative, and an excellent work ethic in a highly competitive industry.

🏅 Group RRSP (matched by the employer); Flexible group insurance plan; Summer hours throughtout the year; Dare to Dream program which consists of making an employee's dream come true; Access to a gym on the worksite; Reimbursement for physical activity; Employee discount on all our products; Scholarship for employee’s and their kids; Access to a telehealth program (100% provided by the company); Program offering support to employees in need (SPI Connection Committee); Employee Assistance Program (EAP) gives you access to professional advice in all health matters; Volunteer program (time paid for a cause that matters to you); Referral program with a $1000 bonus; Continuous training and career opportunities; A stimulating work environment filled with exciting challenges; And the possibility of working in an environment where YOU matter!

🚀 An excellent opportunity for recent graduates looking to start their career in technical services coordination. YOUR CHALLENGES The Junior Technical Services Coordinator supports the day-to-day organization of technicians’ activities, whether in the field, in the shop, or a combination of both, depending on operational needs within the territory.

With guidance and support from the team, the incumbent assists with work scheduling, file management, and coordination activities to help ensure smooth operations. The Junior Technical Services Coordinator may also provide support during team members’ absences or vacations and collaborates with various stakeholders to develop a broad understanding of technical service coordination.

Field Operations Coordination When supporting field activities, the incumbent assists with scheduling inspection and maintenance assignments in collaboration with customers and certified technicians. They perform various administrative follow-ups and help ensure timelines are met while maintaining a high level of service quality.

Shop Operations Coordination When supporting shop activities, the incumbent works closely with technicians to prepare documentation required for maintenance and repair work, including customer quotations. They contribute to effective file management and help ensure a positive customer experience.

YOUR RESPONSIBILITIES

Field Services Coordinator Prepare quotations and follow-ups related to recurring service assignments; Respond to email requests; Plan technician routes and work schedules while managing unexpected changes and priorities; Coordinate interdepartmental assignments and coordinating with subcontractors; Allocate service routes among technicians to ensure continuous and efficient customer service; Follow up with buyers and suppliers regarding parts and/or service orders; Process optimization and the development of procedures.

Workshop Coordinator Provide coverage for team members during absences and vacation periods; Issue return authorizations to external customers; Prepare quotations for equipment processed through our service workshops; Submitreturn requests to selected service providers, purchase order creation, and follow-up activities; Manage email requests and other internal software platforms; Conduct daily follow-ups with external customers regarding approvals, status updates, and delivery timelines; Follow up with buyers and suppliers regarding parts and/or service orders.

YOUR MEASURES OF SUCCESS Satisfaction level of our external and internal clients Complete mandates and maintenance assignments according to our standards and set deadlines; Operational optimization and process standardization.

WHAT WE ARE LOOKING FOR

• High School Diploma or equivalent;
• Bilingualism (written and spoken);
• Strong organizational and time management skills;
• Attention to detail and administrative diligence;
• Adaptability and problem-solving ability;
• At ease with technology. Every day, our values ✨ guide our conduct to live in a respectful, honest, transparent and fair workplace . Choose to make a difference! You want to work for a growing organization with a meaningful mission and excellent work ethic? We want to know you! 🚀 SPI Health and Safety is an equal opportunity employer ⚖️ and is committed to treating all people in a way that allows them to maintain their dignity and independence. To be eligible for this position, you must legally be permitted to work in Canada, without any additional sponsorship support from SPI Heath and Safety. We encourage you to apply even if your experience does not perfectly match this job posting, as you may be the right candidate for this role or others. A background check is mandatory for all external candidates. 🔍