Logistics Customer Service (Import/Export)

Leverage in-depth knowledge of freight forwarding operations and customer service (CS) processes to ensure the smooth execution of international shipments.(Import & Export) Provide sales support by assisting with pricing strategies, quotations, and negotiations to secure new business opportunities. Cultivate and maintain long-term relationships with overseas shipping agencies,freight forwarders, and trade regulators.

Identify emerging markets and business opportunities through in-depth market and competitor analysis. Negotiate high-value agency agreements and contracts to strengthen global partnerships. Provide senior management with actionable insights, reports, and recommendations for continuous business growth.

Requirements

Minimum 2 years of working experience in logistics or freight forwarding Solid knowledge of global trade regulations, customs procedures, and shipping documentation Hands-on experience in import & export operations Familiar with preparing and handling quotations for clients Strategic thinker with a track record of driving business growth and achieving measurable results Strong communication and coordination skills with internal teams, carriers, and clients Detail-oriented, organized, and able to work in a fast-paced environment Good reading and speaking skill in English and Mandarin, as required to liase with China skateholder.

Benefits

Competitive basic salary Performance bonus based on individual and team achievements Opportunities for career growth and skill development Supportive and collaborative working environment Annual leave, medical, and insurance coverage Free parking provided