Store Manager

Overview

THE ORIGINAL "INCLUSIVE LUXURY" Brand Furla is the original "Inclusive Luxury" brand that established the category nearly 100 years ago. Since 1927, the brand has been dedicated to creating luxury accessories, accessible to a large audience of consumers. The only Italian brand in its category, fully present at the WW level, Furla is synonymous with quality, creativity and an optimistic but self-confident personality.

We are looking for a dynamic and results-driven Store Manager to lead our team at Furla Outlet Ingolstadt Village. The successful candidate will be responsible for driving sales performance, ensuring an exceptional customer experience, leading and developing the store team, and maintaining the highest standards of store operations and visual presentation.

If you are a passionate retail leader with strong people management skills, a customer-focused mindset, and a proven ability to achieve business objectives, we would love to hear from you. Join our team and play a key role in the success of our store!

Responsibilities

People Lead by example and act as a role model. Ensure the right level of development to all team members, providing feedbacks, boosting their motivation and carrying out periodical touch bases. Build the best team through talents recruitment and retention, ensuring career development and succession plans with HR support.

Authorize Staff planning, organize and plan the activities verifying day-to-day execution. Take all the necessary measures in order to create and maintain a motivated and happy working environment; manage all delicate situations regarding store personnel, according to Company policies and employment laws. Regularly organize store meetings and keeps the staff informed regarding store performance and sales objectives.

Assign quantitative and qualitative objectives and ensures they are achieved Deal with staff performance appraisal by analyzing the results and according to Company rules of conduct. Ensure that the laws of the Labor Code are applied with the support of the Headquarters. Client Centric Activities Guarantee excellent Client Experience while also monitoring sales activities; Impeccable management of the client data base including client assignment and reassignment, responsible for promoting brand loyalty according to CRM Company requirements, develops direct marketing actions towards loyal and inactive clients.

Assist Team Manager or personally manage all delicate situations regarding sales activities or after sales (boutique returns, end of season, customer returns, repairs, complaints). Ensure the respect of Company procedures regarding sales and after sales processes and also continuously develop knowledge and information about HQs guidelines.

Operations Ensure all stockroom procedures (delivery, handling and management) are rigidly followed. Constantly monitor the correct rotation of the products and verifies that is in line with the store’s sales potential with Merchandising/Buying support. Supervise stockroom activities by ensuring the proper packaging and the handling of products.

Report all relevant warehouse issues to HQs and works in cooperation with Retail Department to optimize stockroom management. Manage inventory activities and is responsible for results. Ensure correct operations and compliance in all administrative procedures Guarantee all the necessary measures for the safety of valuable products, materials and furnishings in both sales floor and stockroom.

Guarantee store maintenance in order to make the furnishings, machineries and all store tools as efficient as possible. Supervise all relevant maintenance activities; liaises with and utilizes support from suppliers or other partners as required. Manage cash and payment systems in accordance with Company procedures and policies.

VM Ensure that VM reflects strategy and verifies guidelines execution in store. Ensure order and cleaning of windows and internal display. Liaise with and receives information and requirements from HQs Visual Merchandising; verify and report visual criteria effectiveness in terms of sales; report to Visual Merchandising all relevant information.

Qualifications

Significant previous experience in a similar role in a vertically integrated Retail company Business and financial acumen Organizational and management skills Very good understanding and driving of retail performance KPIs Engaging, positive and motivating communication skills Highly flexible approach Problem solving attitude Fluent in English and German People Lead by example and act as a role model.

Ensure the right level of development to all team members, providing feedbacks, boosting their motivation and carrying out periodical touch bases. Build the best team through talents recruitment and retention, ensuring career development and succession plans with HR support. Authorize Staff planning, organize and plan the activities verifying day-to-day execution.

Take all the necessary measures in order to create and maintain a motivated and happy working environment; manage all delicate situations regarding store personnel, according to Company policies and employment laws. Regularly organize store meetings and keeps the staff informed regarding store performance and sales objectives.

Assign quantitative and qualitative objectives and ensures they are achieved Deal with staff performance appraisal by analyzing the results and according to Company rules of conduct. Ensure that the laws of the Labor Code are applied with the support of the Headquarters. Client Centric Activities Guarantee excellent Client Experience while also monitoring sales activities; Impeccable management of the client data base including client assignment and reassignment, responsible for promoting brand loyalty according to CRM Company requirements, develops direct marketing actions towards loyal and inactive clients.

Assist Team Manager or personally manage all delicate situations regarding sales activities or after sales (boutique returns, end of season, customer returns, repairs, complaints). Ensure the respect of Company procedures regarding sales and after sales processes and also continuously develop knowledge and information about HQs guidelines.

Operations Ensure all stockroom procedures (delivery, handling and management) are rigidly followed. Constantly monitor the correct rotation of the products and verifies that is in line with the store’s sales potential with Merchandising/Buying support. Supervise stockroom activities by ensuring the proper packaging and the handling of products.

Report all relevant warehouse issues to HQs and works in cooperation with Retail Department to optimize stockroom management. Manage inventory activities and is responsible for results. Ensure correct operations and compliance in all administrative procedures Guarantee all the necessary measures for the safety of valuable products, materials and furnishings in both sales floor and stockroom.

Guarantee store maintenance in order to make the furnishings, machineries and all store tools as efficient as possible. Supervise all relevant maintenance activities; liaises with and utilizes support from suppliers or other partners as required. Manage cash and payment systems in accordance with Company procedures and policies.

VM Ensure that VM reflects strategy and verifies guidelines execution in store. Ensure order and cleaning of windows and internal display. Liaise with and receives information and requirements from HQs Visual Merchandising; verify and report visual criteria effectiveness in terms of sales; report to Visual Merchandising all relevant information.

Significant previous experience in a similar role in a vertically integrated Retail company Business and financial acumen Organizational and management skills Very good understanding and driving of retail performance KPIs Engaging, positive and motivating communication skills Highly flexible approach Problem solving attitude Fluent in English and German