Vice President of Customer Engagements

**THIS IS A FAKE ROLE FOR A DEMO ATS ACCOUNT - DO NOT APPLY **

About the Role As the VP of Customer Engagement, you'll own the end-to-end customer journey-developing and executing engagement strategies that drive satisfaction, loyalty, and growth. You'll lead a high-performing team across customer success, support, and lifecycle marketing, and collaborate cross-functionally to ensure every customer interaction reflects our values and delivers measurable impact.

What You'll Do

• Develop and execute a customer engagement strategy aligned with business goals and customer needs.
• Lead and scale teams across customer success, customer support, and retention programs.
• Own customer lifecycle touchpoints-onboarding, adoption, renewals, advocacy.
• Analyze customer data and feedback to continuously improve experiences.
• Collaborate with product, marketing, and sales to optimize engagement.
• Champion a customer-first culture throughout the organization.
• Define KPIs and reporting frameworks to measure customer satisfaction and success.

What We're Looking For

• 10+ years of experience in customer success, engagement, or experience, with at least 5 years in a leadership role.
• Proven track record of scaling customer-facing teams and strategies in a high-growth environment.
• Strong understanding of customer metrics (e.g. NPS, CSAT, retention, CLTV).
• Excellent communication and cross-functional leadership skills.
• Strategic thinker who's not afraid to dive into the details when needed.
• Passion for creating seamless, delightful customer experiences.

Bonus Points For

• Experience in [industry-specific experience if relevant-e.g., SaaS, eCommerce, fintech, etc.]
• Familiarity with tools like Salesforce, Gainsight, Zendesk, or similar platforms.
• Track record of implementing customer feedback loops that inform product development.

Why You'll Love Working Here

• A collaborative, mission-driven culture
• Competitive salary + performance-based bonus
• Equity options
• Comprehensive health, dental, and vision insurance
• Generous PTO and flexible work arrangements

Ready to create experiences that customers rave about? Apply now and help us redefine engagement.