Myyjä, S-market Loppi, Osuuskauppa Hämeenmaa

Primary location: LOPPI Salesperson, grocery retail Purpose of the role Shares responsibility for implementing the chain’s concept and providing customer service at the store The work is guided by the chain’s business concept and operating practices, as well as the cooperative’s strategy and values The salesperson carries out all store duties and works all types of shifts in accordance with instructions and agreed ways of working Key responsibilities and main objectives | What is the role responsible for?

What needs to be achieved? Personnel Promotes cooperation with other team members through their own actions and contributes to creating a positive atmosphere Participates in onboarding Maintains and shares their knowledge and skills with the entire team, helping and encouraging colleagues to succeed Acts as an equal member of the team Takes responsibility for their part in internal workplace communication, ensures that information is shared effectively, and actively pays attention to the store’s communication channels Takes responsibility for occupational safety and their own ergonomic working practices Customers Helps ensure that the store delivers on its customer promises and operates in accordance with the chain’s concept and jointly agreed service standards Understands the fundamentals of co-op membership and the cooperative business model Provides friendly and customer-oriented service Serves and treats all customers equally Answers customers’ questions about products and services and refers them to the appropriate person or team when necessary Listens to customers and handles feedback and complaints received during customer service interactions in accordance with agreed procedures, seeking assistance when needed Process Contributes to achieving sales by ensuring positive customer interactions and maintaining the store’s commercial presentation Works according to shift rosters, task cards, and other instructions Has a strong understanding of the store’s core processes Is able to use the required systems Follows instructions to ensure that the ordering system operates correctly (stock balance management) and that the chain’s concept is implemented properly Openly shares ideas for improvement, such as identifying wastage and suggesting ways to eliminate it Finance Ensures product availability by stocking shelves efficiently and to a high-quality standard and maintaining accurate stock balances in accordance with instructions Maintains high standards of product quality and freshness, as well as store cleanliness Understands key performance indicators and how their own actions can influence them Takes action to prevent product loss and wastage Helps safeguard the company’s property and assets