Scheduler/Telephone Operator

Description We are looking for a full-time Patient Service Specialist/Scheduler/Telephone Operator to join our top notch professionals at our Spring Office! 20639 Kuykendahl Rd Suite 200 Spring, TX 77379 Hours: 8:00 AM to 5:00 PM Job Summary: Responsible for assisting in answering incoming telephone calls in a prompt, courteous, and professional manner.

Schedules and reschedules patients' appointments per established protocols and assists with filing and medical record maintenance. Tasks may be integrated into other positions/job duties involving check in/check out, insurance verification, etc. Scheduler serves as the primary telephonic customer service representative for SROSM.

Essential Duties

Primarily telephonic customer service representative for SROSM Screens solicitors for relevance to organization needs Responds promptly to patient needs and requests. Professionally answer telephone calls and and routes them appropriately, offering voicemail, paging, or redirection of calls as needed Assists patients with insurance papers and billing questions.

Prints out all necessary forms for patient charts and clinic staff. Schedule and reschedule patient's appointments per established provider protocols Update patient information as needed in EMR, Athena preferred. Assist with benefit verification processes as needed Perform other miscellaneous office/clerical duties as needed.

Requirements

Basic knowledge of ICD-10 coding, preferred Experience with operator processes Bilingual preferred (English/Spanish) 2 years' experience in a medical office environment preferred. Familiarity with computers, office equipment, and medical/insurance software. Basic office skills such as typing and filing.