Senior Technical Service Officer

Job Scopes

• Provide on-site Tier 1 break/fix and IMAC (Install, Move, Add, Change) support for PCs, notebooks, IP phones, iPads, and printers at Back Office and Data Centre locations.
• Provide dedicated VIP and VVIP technical support.
• Perform pre-meeting setup and standby VC support for critical senior management meetings.
• Execute client-side project follow-ups, PC patch deployment, and bi-annual tablet OS upgrades. Job Requirement
• Higher-Diploma / Degree in Information Technology or related discipline.
• Technical proficiency in supporting Windows 10/11, iOS, and client-side peripherals.
• Hands-on experience with IMAC workflows and break/fix resolution.
• Professional demeanor suited for VIP/VVIP and trading floor support.
• Strong communication skills in both written and spoken Chinese and English.
• Working Windows: Mon – Fri, 08:00 to 19:00; Sat, 08:00 to 13:00
• Working Location: Customer Office