Customer Service Representative (Clark Site)

Job Overview Level Up Talent Solutions is hiring Customer Service Representatives for multiple onsite openings in Clark. This role is ideal for candidates who are confident communicators, customer-focused, and capable of handling customer concerns with accuracy, professionalism, and empathy.

Key Responsibilities

Handle customer inquiries through the assigned support channel. Assist customers with account concerns, billing questions, payments, transactions, service issues, basic troubleshooting, or general support requests. Provide clear, accurate, and timely information based on account policies and procedures. Verify customer information and follow proper security, compliance, and data privacy guidelines.

Resolve customer concerns professionally and efficiently while maintaining a positive customer experience. Document customer interactions, concerns, actions taken, and resolutions accurately in the system. Escalate complex, technical, sensitive, or unresolved concerns to the appropriate team when needed. Maintain confidentiality and professionalism when handling customer information.

Meet performance standards related to quality, productivity, attendance, and customer satisfaction. Demonstrate patience, empathy, active listening, and professionalism in every customer interaction. Comfortably use computer systems and navigate multiple tools required for the role.

Requirements

Qualifications High School Graduate, Senior High School Graduate, or College Undergraduate. With or without BPO experience, depending on segment and account fit. Candidates with at least six (6) months of BPO experience are highly preferred. Good communication and customer service skills. Strong attention to detail and ability to follow procedures.

Comfortable handling customer concerns through the assigned support channel. Willing to work onsite in Clark. Willing to work on a 24/7 shifting schedule, including weekends and holidays. Comfortable using computer systems and navigating multiple tools. Able to work in a fast-paced and performance-driven environment.