Senior IT Pillar Specialist

Job Overview: The Service. Now ITOM & CMDB Architect is a senior technical developer role responsible for defining, designing, supporting and governing the enterprise Service. Now platform, with a strong focus on IT Operations Management (ITOM) and Configuration Management Database (CMDB). This role will drive the transformation of CMDB into a service-aware, governed, and AI-enabled system of record, enabling end-to-end visibility across business applications, infrastructure, and cloud environments, while supporting automation, proactive operations, and compliance.

Key Tasks and Responsibilities: Define and drive the architecture roadmap for Service. Now ITOM and CMDB Design scalable solutions across: Discovery, Service Mapping, Event Management Hybrid/cloud infrastructure environments Lead the design and evolution of CMDB data models and CI relationships Drive adoption of the Common Service Data Model (CSDM) Establish and enforce: Data governance policies CI lifecycle management (onboarding, updates, retirement) Data quality and reconciliation standards Define CMDB ownership model and audit controls Ensure CMDB acts as a single source of truth for enterprise IT assets and services Integrate CMDB with Monitoring tools, Infrastructure platforms and Security systems Ensure seamless alignment between CMDB and ITSM and ensure CI usage is embedded across ITSM processes Drive adoption of AI/GenAI capabilities (e.

g., Service. Now Now Assist) Act as a trusted advisor and SME for Service. Now /ITOM architecture Essential Qualifications and Education: 8+ years of IT experience with minimum 5+ years in Service. Now ITOM / CMDB roles Proven experience with: Enterprise-scale CMDB implementations ITOM transformation (Discovery, Service Mapping) Strong expertise in: Service.

Now ITOM (Discovery, Service Mapping, Event Management) CMDB, CSDM, CI lifecycle & relationships ITSM modules (Incident, Change, Problem) Hands-on experience with: APIs, Integration Hub, MID Server Cloud platforms (Azure / AWS preferred) Monitoring and infrastructure tools Certifications (Preferred) Service. Now CSA (Certified System Administrator) CIS-ITOM / CIS-CMDB ITIL Foundation #LI-NS1 #DICE