Technical Support Engineer

Job Title Technical Support Engineer Job Scope The Technical Support Engineer is accountable for addressing technical issues in a timely and efficient manner and maintaining strong relationships with partners and end users ensuring full satisfaction at all times. Main Duties and Responsibilities Analyze technical issues based on defined support processes and procedures and report actions accordingly Attend to technical issues raised by partners and end users in a timely and efficient manner Maintain strong relationships with partners and customers Ensure constant and effective communication with assigned vendors securing full support on technical issues Respond to after-hours support queries during assigned rotations and escalate issues if needed Position Requirements Education Bachelor’s degree in Computer Science or any other related field Experience At least 3 years of relevant experience preferably as an ATM Engineer.

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