Collections Account Resolutions Specialist

Description Overview: We are a multi-state law firm seeking a full-time, highly motivated individual looking for a career in our Call Center as an Account Resolution Specialist. This individual will focus on delivering strong customer service during the legal collection process. A successful individual will be a self-starter, have strong verbal communications, and an outstanding attention to detail.

Responsibilities

• Ability to work in a fast-paced environment.
• Provide superior customer service experiences to consumers contacting our office.
• Make outbound calls to contact the consumer and assist them in resolving their account.
• Answer inbound calls and assist consumers with their account throughout all areas of the legal process.
• Identify accounts that need follow-up and manage them appropriately.
• Negotiate and create payment arrangements to help the consumer resolve their account.
• Maintain customer files accurately and update them in a timely manner.
• Communicate with management and provide recommendations on account resolution.
• Operate with a sense of urgency.
• Abide by applicable federal and state laws and regulations.
• Complete annual and ongoing compliance trainings in a timely fashion.
• Other duties assigned by manager.

Requirements

High School Diploma Law firm experience preferred. Excellent verbal and written communication Organizational skills and the ability to prioritize work tasks. Ability to communicate professionally and courteously with team and colleagues.