Peter B's Host/Greeter

Job Details: Job Location: Portola Hotel and Spa

• Monterey, CA, Position Type: Part Time, Salary Range: $21.18 - $21.18Hourly, Job Shift: Any, The ideal candidate is available to work part-time on the PM shift, starting at 3:00 PM, with availability all days except Wednesday, when it is closed. Candidates should have at least 6 months of previous experience in a Host/Hostess position and be comfortable providing friendly, professional service in a hospitality environment. JOB DESCRIPTION: The Peter B’s Greeters are responsible for setting the stage for an exception dining experience by making every guest feel well and demonstrating genuine hospitality towards everyone who walks in the door. They are responsible for seating guests, managing a wait list during high volume, and engaging with guests while they are waiting, being sat, or leaving. THE ESSENTIAL JOB FUNCTIONS OF THIS JOB ARE:
• Compliance with a sequence of customer service standards to positively impact the guests’ experience
• Ability to assume a pleasant and helpful attitude towards guests and fellow staff members
• Responsible for greeting guests upon arrival and escorting them to tables
• Responsible for scheduling reservation in conjunction with managers and F&B coordinator
• Knowledge and proper use of floor plans including server sections and seat numbers
• Responsible for notifying servers when a table in sat in their section
• Responsible for maintaining even covers between all servers on the floor
• Responsible for updating Open. Table with current table covers
• Responsible to reading BEOS, group resumes, and reservation notes
• Responsible for answering restaurant phone within 3 rings and maintain pleasant and professional phone etiquette
• Responsible for maintain order and cleanliness at host stand and front of restaurant
• Ensure guest complaints to answered and/or forwards to the manager on duty
• Knowledge of menu, wine list, concierge program, and current promotions for the restaurant and hotel
• Complete food and beverage knowledge and be able to communicate in detail to guests
• Comply with the Company’s standards of conduct The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.

Job responsibilities

can change according to the operational needs of the business. The Ideal Candidate will:

• Carry a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first mentality.
• Have strong inter-personal skills and enjoy working in a team-environment and building great relationships with their coworkers.
• Must approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Must be effective at authentic listening skills to, understanding, and clarifying concerns raised by guests.
• Must be able to work a flexible schedule that may include nights, weekends and holidays based upon company needs. ADDITIONAL RESPONSIBILITES: Knowledge of the entire hotel food & safety compliance procedures, hotel safety procedures to ensure the safety and security of our guests and employees.

Qualifications

EDUCATIONAL / CERTIFICATION / LICENSE REQUIREMENTS: High School Diploma or equivalent – Required California Food Handlers / Serv. Safe Certification – Required State approved Certification Alcohol management

• Required REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:
• Detail oriented and comfortable working in a fast-paced environment
• Ability to solve problems quickly.
• Basic computer and phone skills. PREVIOUS EXPERIENCED REQUIRED: Minimum 6-months of restaurant experience required; hospitality experience preferred.