Billing Operations Manager

ABOUT US

Unzer is a leading European fintech company with a mission to simplify international payments for e-commerce and retail businesses. Our brand was formed from 13 companies that now contribute to building a unique product covering the entire payment flow. At Unzer, we are driven by the belief that customers should enjoy a seamless shopping experience, no matter where they choose to shop.

We are a team of over 750 experts from 50+ different nationalities, dedicated to creating a state-of-the-art unified commerce platform. Our goal is to enable businesses to delight their customers with a seamless payment experience. Whether you're a tech enthusiast, payment expert, or dedicated support professional, we are looking for individuals who are passionate about making a difference.

Our offices: We are based across Austria, Denmark, Germany, and Luxembourg, with a HQ in Berlin.

ABOUT THE TEAM

Billing Operations team works with precision and efficiency, ensuring compliance and excellence in customer support, and driving continuous improvement for the benefit of our merchants and the company. As part of the Billing Expert Team, the role takes end-to-end responsibility for all activities that ultimately impact merchant invoices and payouts.

This includes maintaining prices and conditions in the relevant systems, reviewing contracts, supporting product-related billing adjustments, and serving as a direct point of contact for merchants regarding invoice and payout questions by email and telephone.