People Operations Generalist

Job Description At Mc. Leod Centers for Wellbeing, our mission is to build a foundation of healing and hope based on equity, education, and evidence-based practice for all communities. A nonprofit founded in 1969 in Charlotte, North Carolina, we have since grown to be one of the largest providers of comprehensive substance use disorder treatment in western North Carolina.

From initial assessment to customized aftercare, Mc. Leod Centers provides compassionate, steadfast support for our patients’ journey to recovery. We are looking for passionate people to join our team! Mc. Leod Centers for Wellbeing is seeking a Full-time People Operations Generalist to join our People Operations team in Charlotte , North Carolina.

Work Setting: Hybrid work arrangement with a minimum of 3 days onsite per week What will you do in this role? Talent Acquisition & Workforce Support Manage and support the full-cycle recruiting process, including job postings, candidate sourcing, screening, interviewing, selection, offers, pre-employment requirements, and onboarding.

Partner with hiring managers to understand workforce needs, sourcing strategies, position requirements, competencies, and candidate profiles needed for successful hiring. Support workforce planning, retention initiatives, internal mobility, and succession efforts as needed. Employee Relations & Performance Management Serve as a People Operations resource for employees and managers regarding workplace concerns, policies, performance expectations, and employee relations matters.

Participate in and, when appropriate, conduct employee relations investigations, including gathering information, interviewing involved parties, documenting findings, and recommending appropriate next steps. Assist managers with coaching, counseling, written agreements, performance improvement plans, separations and other performance management processes.

Handle sensitive employee matters with discretion, professionalism, objectivity, and appropriate confidentiality. Employment Law, Policy & Compliance Maintain working knowledge of applicable federal, North Carolina, and local employment laws and regulations, including FLSA, FMLA, ADA, Title VII, PWFA, ADEA, and other employment requirements.

Provide guidance to managers and employees regarding People Operations policies, procedures, and employment practices, escalating complex or high-risk matters when appropriate. Support administration of employee leave and workplace accommodation processes in accordance with applicable laws and organizational policies.

Monitor HR practices and documentation to promote consistent application of policies and compliance with regulatory requirements. Support organizational compliance requirements applicable to Mc. Leod's healthcare and substance use disorder treatment environment, including applicable CARF and NCDHHS requirements. HR Operations & Employee Lifecycle Administer and support HR programs throughout the employee lifecycle, including onboarding, compensation, benefits, leave administration, performance management, employee recognition, employee changes, and offboarding.

Support benefits administration and respond to employee questions regarding benefit programs and enrollment processes. Maintain accurate employee information within the HRIS and ensure appropriate documentation is maintained in personnel files. Culture, Engagement & Learning Model and reinforce Mc. Leod's organizational values in interactions with employees, leaders, candidates, and community partners.

Partner with the Learning & Engagement Specialist to support completion of required compliance and organizational training. Participate in employee engagement, retention, recognition, and culture-building initiatives. Serve as an ambassador for the People Operations function by providing responsive, professional, and solutions-oriented service to internal customers.

Qualifications

Education and Experience

Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field preferred; an equivalent combination of education and relevant HR experience may be considered. Three to five years of progressive human resources experience strongly preferred. Demonstrated experience in recruiting/talent acquisition and employee relations required.

Working knowledge of federal and state employment laws and HR compliance requirements required. Experience advising or supporting managers with performance management, corrective action, employee complaints, and workplace investigations strongly preferred. Experience in healthcare, behavioral health, substance use disorder treatment, or a nonprofit environment preferred.

Experience supporting benefits, leave administration, and other general HR functions preferred. Certifications PHR, SPHR, SHRM-CP, or SHRM-SCP certification preferred but not required. Technology Skills Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, Teams, SharePoint, and OneDrive. Experience working with HRIS and applicant tracking systems required.

Experience with ADP or similar HR/payroll technology preferred.

What we offer

Balanced Lifestyle: Enjoy a 37.5-hour work week to support a better work/life balance. Comprehensive Healthcare Coverage: Access medical, dental, and vision insurance, along with Flexible Spending Account (FSA) and Health Savings Account (HSA) options. Employer Paid Benefits: Benefit from 100% employer-paid benefits, including short and long-term disability, group term life insurance, and an Employee Assistance Program.

Financial Security: Secure your future with a 401(k) plan, with company matches up to 3% after 90 days of employment. Generous Leave Policies: Enjoy paid time off and 9 paid observed holidays with additional leave benefits such as bereavement and jury duty. Student Loan Forgiveness: As an employee for a non-profit organization, you qualify for Public Student Loan Forgiveness (PSLF) to assist with your student loans.

Continuous Growth Opportunities: Invest in your professional development with ongoing support and free continuing education opportunities across multiple disciplines. We also offer top-tier individual and group clinical supervision for professionals seeking CADC and LCAS licensures. SUD Professional Licensure: Mc. Leod Centers pays for initial CADC certification or LCAS licensure, including the application fee, background check fee, board registration fee, initial exam fee, and all supervision requirements.

Bilingual applicants will receive an additional five percent (5%) pay differential, subject to verification of language proficiency. Research indicates that women and underrepresented groups tend to apply for jobs only when they believe they meet 100% of the qualifications. At Mc. Leod Centers, we encourage you to challenge this statistic and apply.

It's rare for anyone to meet every qualification. We look forward to hearing from you!