Operations Support Manager

The Operations Support Manager oversees the daily operations and performance of the Support Services teams, including Customer Service, Help Desk, and Card Services. Leading through a team of Supervisors, this role is accountable for service levels, staffing and scheduling, quality and compliance, and employee development, and participates directly in coaching and corrective action when needed.

The Manager partners with business leaders to translate operational data into process improvements and oversees the SOPs, work instructions, and job aids that support frontline employees across multiple business units.