Field Support Engineer

Provide level 2 End User Computing support and well verse in Windows OS Good Hardware and software troubleshooting skills for PC. Break fix and IMAC support for end user deskside equipment Basic troubleshooting skills for IOS and android devices. Handles asset and peripherals inventory management. Meeting room and AV equipment knowledge.

Provide smart hands support for networks and servers Able to support off hours or require to perform ad hoc duties as and when needed Familiar with Service Desk ticketing systems and process. VIP support Able to support off hours or require to perform ad hoc duties as and when needed Requirements Diploma/Bachelor’s degree in computer science / information technology or relevant field.

Proven work experience as a desktop support engineer or support technician. At least 5 years of IT deskside support experiences. A good team player. Excellent interpersonal skills. Customer centric and focus on service excellence. Excellent problem-solving and multitasking skills. Good verbal and written communication skills and ability to interact with other teams.