Account Associate - State Farm Agent Team Member

ABOUT OUR AGENCY: Our agency opened in 2012 and is a close-knit team of five built on strong relationships and a customer-first approach. Before becoming a State Farm agent, I had a background in social services, which continues to shape how we care for and support our customers. I hold a Bachelor of Arts from the University of Nevada, Las Vegas and a Master’s in Counseling Psychology from Chaminade University.

I’m a proud wife and mother of three, with a dog and three tortoises, and I’m also a second-generation State Farm agent. For our team, we offer health benefits, a Simple IRA, professional development, team-building events, and a strong focus on work-life balance. Our office culture is warm, friendly, and relationship-driven.

We believe insurance can be taught, but genuine care and connection matter most. We’re looking for someone who is reliable, coachable, and adaptable - someone who enjoys working with people and is eager to learn and grow in a supportive environment. ROLE DESCRIPTION: As {{ job.name }} for {{ account.name }}, you are vital to our daily business operations and customers’ success.

You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.