Helpdesk Specialist

Provide first-level technical support to staff (hardware, software, printers, and network issues). Log, follow up, and resolve support tickets in a timely manner. Assist in maintaining user accounts and access permissions. Perform basic troubleshooting of Windows systems and MS Office . Support inventory tracking of IT equipment and user devices.

Escalate complex issues to senior IT staff as needed.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field. 1 year of experience in a similar IT support or helpdesk role. Experience with Windows OS, Office , and networking concepts. Experience with Active Directory. Basic knowledge of virtualization environments (VMware, ESXI, etc.) Strong communication skills and a helpful attitude.

Willingness to learn and grow in a fast-paced IT environment.