Service Technician I

This position is responsible for providing factory service to customers, tracking customer related issues, and communicating all service issues to management in a timely and effective manner.

Essential duties and responsibilities

Follow all safety rules and regulations, all work must be done thinking “Safety First.” For all on-site positions, must show up to work to perform job duties. Learn how to calibrate, troubleshoot, and perform minor repairs on instruments based on date received and expedite status as determined by management direction.

Communicates instrument service issues to management in a timely and effective manner. Completes, maintains, and processes pertinent paperwork and records. Advises upper management on product development issues arising from product problems identified through servicing instruments and occasional technical support calls with customers.

Recommends or performs minor remedial actions to correct problems. Uses equipment and materials properly. Meets productivity standards. Gathers and analyzes information skillfully. Completes projects correctly, on time and within budget. Supports organization’s goals and values. Good communication skills. Get along with others, not creating a hostile work environment.

Prolonged periods of sitting at a desk and working on a computer. Ability to work with and as a Team. Able to lift up to 40 pounds and 41+ pounds as a two-person lift. The above listing represents the general duties considered essential functions of the job and is not to be considered a detailed description of all the work requirements that may be inherent in the position.

Supervisory Responsibilities: None Travel: 20-25% to other LWS offices and customer sites Required Skills/Abilities: Excellent verbal and written communication skills. Strong interpersonal and customer service skills. Moderate in Microsoft Office Suite, related software and computers. Excellent organizational skills and attention to detail.

Ability to effectively present information and respond to questions from peers, managers, and personnel from various departments. Ability to gather and analyze information skillfully, identifying and resolving problems in a timely manner. Ability to work independently and in a team environment.

Education and Experience

One to two years related experience and/or training; or equivalent combination of education and experience.