Senior Director, Customer Success (Remote)

Mosaic is standing up a single Customer Success function for the UKG and Payroll lines of business — replacing an account-management model with no defined measurement with a focused team, a three-tier coverage model, and specific, measured outcomes for every customer. As Senior Director, Customer Success, you will build and lead this function: an account tiering model built on lifetime value, brand recognition, and support complexity; a team of five vertical-aligned Senior CSMs; two Junior CSMs sharing the pooled Tier 3 book; and a cross-tier Renewals Specialist.