Customer Service Analyst with Italian

Responsabilities: Handle inbound customer calls and provide support regarding products, services, promotions, promotional codes, new product information, and other customer inquiries; Handle outbound calls related to promotional campaigns, new product launches, and proactive customer outreach; Contact retailers and distributors as part of promotional and commercial initiatives; Support various promotional activities and commercial initiatives through proactive communication with customers and business partners.

Requirements

Advanced Italian (minimum B2 level) and intermediate English language skills; Between 1 and 3 years of relevant experience may be required for some roles; High school diploma (Baccalaureate); Customer-oriented, with the ability to handle a variety of customer situations; Good communication, organizational, and analytical skills;