Call Center Banking Representative

Liberty FCU, a full-service credit union, is currently seeking a full-time Call Center Banking Representative to join the LFCU Team. Candidates must possess excellent member service skills, professionalism, and confidentiality. Multi-tasking and problem-solving skills are also desired. Candidates must be available to work Saturdays on a rotating basis.

Previous financial institution and/or call center experience is a plus. This position will be stationed at 4601 Theater Drive, Evansville, IN. If interested, please proceed by clicking Apply.

Duties and responsibilities

Provide exceptional phone service to members. Provide account information such as balances, check clearings, deposit postings, return checks, availability of funds, and statement information. Ask “out-of-wallet” questions for verification purposes. Complete extensive verification of each member to avoid fraud and identity theft.

Process withdrawals, loan payments, transfers, and check orders. Place stop payments on checks, cashier’s checks, ACH debits and payments, and process the applicable paperwork. Assist with ITM (Interactive Teller Machine) services when needed. Strive to meet cross-selling and departmental goals. Assist members with questions concerning ATM, debit and credit cards.

Provide membership information. Explain procedures to initiate direct deposits and ensure proper forms are mailed to members. Assist members with various payroll questions, requests for new payroll cards, or problems with payroll postings. Provide information on new and ongoing promotions. Assist with online banking duties.

Assist members with various Digital Banking services.

Benefits

Bonus and incentive opportunities Paid Holidays Paid Time Off (Vacation, Sick and Personal Days) Medical, Dental and Vision Insurance 401(k) retirement program with matching funds Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance Tuition Reimbursement Program Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.